Contact Us
Last updated: 29 July 2026
This page identifies the business operating The Exam Brief and sets out how to reach us for support, billing, refunds, and grievances.
How to reach us
Email: admin@theexambrief.com
This is our monitored channel of record for support, billing, refunds, privacy requests, and grievances. Please write from your registered email address.
Support hours: Monday to Saturday, 10:00 to 18:00 IST (excluding public holidays)
Response standard: within two business days for paid-access failures; other requests are handled as promptly as practicable.
Business identity
The Exam Brief, a proprietorship of Sahras Khan
F 274 A, Second Floor, Shaheen Bagh, Jamia Nagar, Okhla, Abul Fazal Enclave Part II, New Delhi, South East Delhi, Delhi 110025, India
GSTIN: 07OKOPK9506B1ZR
UDYAM: UDYAM-DL-09-0049670 (Micro enterprise · Services)
Registered activity: NIC 85 — Education → NIC 8549 — Other education n.e.c. → NIC 85491 — Academic tutoring services.
The address above is our registered place of business and is used for legal notices. It is not a walk-in centre, so please contact us by email rather than visiting in person.
Billing and refunds
Send payment or refund requests to admin@theexambrief.com from your registered email address, and include your name, the payment reference, and the date and amount of the charge. The eligibility rules and timelines are set out in our Refund & Cancellation Policy.
Access and delivery
If a payment succeeded but paid access has not appeared on your account, email us with your payment reference. What we do and how quickly is set out in our Shipping & Delivery Policy.
Grievances
In accordance with the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023, the designated grievance officer is:
Umar Khan, Grievance Officer
Email: admin@theexambrief.com
F 274 A, Second Floor, Shaheen Bagh, Jamia Nagar, Okhla, Abul Fazal Enclave Part II, New Delhi, South East Delhi, Delhi 110025, India
Please put “Grievance” in the subject line. We acknowledge grievances within 48 hours and aim to resolve them within 30 days of receipt. Legal notices may also be sent to the registered business address above.